Summary
Forrester clients have long grumbled about SAP's exploitation of its leadership position providing apps to the world's largest firms, but recent changes in leadership, strategy, and services at SAP have them positively startled. A European firm that has for a generation projected an aura of conservatism and stability in the face of Internet fads has suddenly outpaced West Coast wunderkind Oracle in replacing CEOs. It's like the parish priest going punk. Forrester's analysts advise SAP users to develop an approach for managing their investment in SAP based on an independent long-term applications strategy tied to their particular firm's strategic differentiation.
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