Data Snapshot

Insurance Leaders Increased The Prioritization Of Innovative Claims Technology In 2021

August 2nd, 2021
With contributors:
Christiana Lano , Sam Bartlett

Forrester Analytics survey data from 2020 and 2021 shows that purchase influencers in the insurance industry are prioritizing innovative and emerging technologies that improve the claims experience in 2021. We saw an increase from 2020 to 2021 in the percentage of respondents who cited initiatives like emerging technologies such as AI, predictive insights, and UBI models. Most notably, in 2021, 23% of respondents ranked applying usage-based insurance (UBI) models to capture additional information about the claim as a top priority, a jump from 13% in 2020. This report provides a snapshot of Forrester’s data on insurance leaders’ priorities for improving the claims experience for customers.

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