David is a vice president and research director in Forrester’s financial services practice. He leads a team of analysts focused on the impact of technology on customer behaviors and expectations and financial firms’ business models. He and his team help practitioners in banking, insurance, and wealth management understand how the changing market landscape, the customer experience, digital transformation, and innovation impact their businesses.
This report is an overview of Forrester’s most important customer-facing tech strategy and vendor evaluations for healthcare digital leaders.
This report provides an overview of Forrester’s most important customer-facing tech strategy evaluations for digital leaders at financial services organizations.
This report serves as an overview of Forrester’s most important vendor evaluations for digital leaders at financial services organizations.
The digital economy will see 7% CAGR from 2023 to 2028, capture 17% of global GDP, and reach $16.5 trillion; almost two-thirds will come from the US and China.
Leaders at US financial services can improve innovation processes by centering their efforts on disability instead of treating it as an afterthought.
Working-age US adults with a disability are more concerned about financial challenges than those without a disability.
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