Trends Report

Intelligent Automation Platforms Take Aim At Workforce Orchestration

April 9th, 2021
With contributors:
Glenn O'Donnell , Naveen Chhabra , Amanda Lipson , Rachel Birrell

Summary

Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these “robots” will increase. Add artificial intelligence (AI) components like conversational intelligence, text extraction, and decision management into the mix and you face new operational and technical challenges. This report shows how intelligent automation platforms that construct digital workers will need to evolve to include work orchestration.

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