Trends Report

Intelligent Content Services Bring AI And Machine Learning Capabilities To Transform ECM Programs

June 18th, 2020

Summary

Intelligent content services is an umbrella term that describes the range of AI and machine learning (ML) technologies that can enrich, inform, categorize, or extract data from documents. Enterprise content management (ECM) program leaders are in the early stages of adoption, but nearly one-third plan to pilot or deploy intelligent content services in 2020. Content platform providers take one or more paths to innovation, including building their own AI and ML services, acquiring them, or partnering with specialty vendors. Watch how cloud content platform vendors are investing in knowledge graphs with an eye toward enhancing employee experience. ECM program leaders seek to categorize, organize, and extract data from documents at scale.

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