Trends Report

Introducing The Forrester IT Management Systems Architecture

Integration Continues, But Consolidation Is Far Off

 and  three contributors
Jan 17, 2025

Summary

IT uses a wide variety of systems to effectively run itself. Unlike other business areas, the discipline of IT management still relies on point best-of-breed solutions, which require extensive integration to make them all work together. This report presents a new layered architecture for understanding the systems used for secure IT delivery and discusses how this architecture will evolve in the future. An IT management systems architecture is useful in reducing redundancies, identifying gaps, and integrating systems to facilitate the achievement of strategic objectives.

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