Vision Report

Introducing The Forrester Reference IT Capability Map

Map Your IT Capabilities With This Forrester Reference Architecture

May 8th, 2024
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
With contributors:
Frederic Giron , Bobby Cameron , Sam Higgins , Joseph Blankenship , Andrew Hewitt , Aaron Katz , Margo Visitacion , Julie Mohr , Fiona Mark , David Mooter , Stephanie Balaouras , Melissa Chhay , Kara Hartig

Summary

Large digital and IT organizations represent complex ecosystems of processes, people, and platforms. They acquire technology and implement partnerships, composing and configuring solutions into valuable customer and end-user experiences, and support these experiences as applications, products, and services for years or decades. The IT capabilities for this delivery must be adaptive, as technology continues to evolve. Use this technology-, industry-, and maturity-agnostic IT capability map to assess your digital and IT organization and any significant deficits, gaps, or redundancies in your abilities to deliver value for your stakeholders.

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