Best Practice Report

Invest In Fresh Skills As ECM Shifts To Modern Content Platforms

Organization: The Enterprise Content Management Playbook

September 11th, 2020
With contributors:
Daniel Hong , Hailey Colin , Shayna Neuburg


As enterprise content management (ECM) investments shift to content services and cloud deployment models, the composition of the program team will change. Enterprise architecture (EA) professionals must lead their ECM program teams as they modernize; reinvest in new platforms; and adapt to new ways of creating, collaborating, and managing enterprise content. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it with our latest survey data on ECM.

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