Vision Report

It Takes A Village To Make AI Copilots Successful

Collaborate On Benefits, Funding, Responsibility, And Adoption To Deliver GenAI ROI

September 4th, 2024
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
With contributors:
James McQuivey, PhD , Camille Floyd , Sam Bartlett

Summary

Leaders — and especially technology executives — face a new, career-defining challenge: making generative AI (genAI) work for employees. Giving an employee an AI copilot isn’t enough. Making copilots successful requires collaboration across disciplines and includes a new kind of player — domain experts to ensure that genAI models make intellectual, not just automation, contributions. Follow the principles of human-centered design, process automation, and domain intelligence to build and successfully deploy AI copilots that work.

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