Trends Report

IT's Business Capability Map Guides IT Evolution

Use Business Architecture Techniques To Shape Your Organization

July 24th, 2013
With contributors:
Bobby Cameron , Alex Cullen , Julian Keenan


As business technology (BT) matures, the relationship between IT and its customers shifts. Adapting to this shift means changes in the services IT provides and the capabilities IT needs to deliver these services. IT organizations are redefining their operating models and changing their structure to best support the needs of their business. An innovative approach that CIOs and IT executives can use to assess and redesign the IT organization is a business capability map. This report describes Forrester's business capability map for IT and shows how changing missions are reflected in IT's business capabilities.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.