Best Practice Report

Lessons Learned From The Forrester Wave™: Point-Of-Service Solutions, Q4 2024

Businesses Are Excited About POS Again

Lauren Cevallos
 and  two contributors
Feb 05, 2025

Summary

Leading vendors in the point-of-service market are propelled to the top by great user experiences. They have broken the shackles of a slow-to-change market by reestablishing POS as a key technology in the broader commerce ecosystem. For our 2024 Forrester Wave™ evaluation of nine top POS vendors, we asked 18 reference customers of those vendors about their experiences implementing and managing a POS. This report highlights what matters most to modern POS users.

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