Leading vendors in the point-of-service market are propelled to the top by great user experiences. They have broken the shackles of a slow-to-change market by reestablishing POS as a key technology in the broader commerce ecosystem. For our 2024 Forrester Wave™ evaluation of nine top POS vendors, we asked 18 reference customers of those vendors about their experiences implementing and managing a POS. This report highlights what matters most to modern POS users.