Trends Report

Lessons Learned: Managed Security Services, 2019

Critical Insights From Forrester Wave™ Customer References Every Security Leader Should Know

April 16th, 2019
Claire O'Malley, null
Claire O'Malley
With contributors:
Stephanie Balaouras , Laura Koetzle , Seles Sebastin , Elsa Pikulik , Peggy Dostie


Despite the maturity of the managed security services provider (MSSP) market, security and risk pros and vendors far too often fail to sync up as true, successful partners. This report delves into the lessons learned from these less-than-successful engagements and explores common characteristics of the best MSSP relationships across varying vendor and customer types.

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