Trends Report

Market Overview: Mobile Device Life-Cycle Services

Ten Elements Transform Your Employee Experience

June 18th, 2015
With contributors:
Laura Koetzle , Christopher Voce , Michelle Mai , Vanessa Wegner

Summary

Mobile devices, smartphones, and tablets are transforming how your company engages with employees and customers. Thus, infrastructure & operations (I&O) executives must establish a comprehensive strategy to deploy and manage, provide technical support for, and monitor the expenses associated with the mobile devices that firms' employees use. I&O executives must assess their firms' current ability to address the 10 elements of mobile device life-cycle management services including overall strategy, device configuration and management, help desk support, and device depot capabilities. In this report, Forrester provides I&O professionals with an overview of the crowded mobile device life-cycle services market, which includes telcos, system integrators, specialists, and vendor-supported solutions.

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