Trends Report

Merchants Want More From Their Payment Providers

Key Takeaways From Merchant Payment Provider Customer References

Nicole Murgia
 and  two contributors
Jun 06, 2022

Summary

The merchant payment provider market is complicated, filled with an ever-evolving mix of old and new technologies, strict regulations, and a revolving door of new mandates, players, and operating models. To keep up with this dynamic environment, merchants rely on their payment providers to stay ahead of the pace of change. In our recent evaluation of 11 top merchant payment provider vendors, we spoke with 23 customer references (i.e., merchants like retailers and brands) about their experiences with their current payment provider. This report highlights what matters most to merchant payment provider customers.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).