Summary
Generative AI (genAI) has had a significant impact on knowledge management (KM) practices, with a variety of use cases that span the entire agile KM lifecycle. While there is some skepticism about early results, vendors continue to invest heavily in building new capabilities to address rote and repetitive tasks in KM workflows. IT leaders must address their challenges with knowledge and change the culture to take advantage of the powerful influences of AI in KM. This report identifies the current use cases, impact on traditional KM practices, and required shift in perspectives.
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