Best Practice Report

Navigating The New Terrain Of IT Platform Teams

Early Adopters Are Changing Their IT Operating Model To Focus On Customers And Outcomes

September 29th, 2023
With contributors:


Organizational agility depends upon the platforms, practices, and people in IT operations to be responsive and centered on delivering outcomes to customers. However, IT operations is not known for customer-centricity and often relies on delay-inducing ticketed workflow. Early adopters of platform team operating models show positive results when they correctly apply product management approaches.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.