Report

Net Promoter Benchmarks, 2020 (US)

Net Promoter Scores Of 250 Organizations Across 14 Industries
October 23rd, 2020
With Contributors:
Brian Mukasa
and Shayna Neuburg

Summary

Almost half of firms recently surveyed by Forrester use Net Promoter Score (NPS) as a key performance indicator for the success of their customer experience ( CX) efforts. In this report, we provide benchmark data that will enable CX professionals to look

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