Trends Report

Net Promoter Rankings, 2021 (Europe)

2021 NPS Results For 100 Brands From Banking, Auto And Home Insurance, And Auto Manufacturing In France, Germany, Italy, Spain, And UK

June 2nd, 2022
Maxie Schmidt, VP, Principal Analyst
Maxie Schmidt VP, Principal Analyst
With contributors:
Martin Gill , Michelle Yaiser , Zaklina Ber , Rachel Birrell

Summary

This report shares the 2021 Net Promoter Score℠ (NPS) and industry rankings for 100 brands in three industries operating across France, Germany, Italy, Spain, and the UK. The rankings show that Monzo (UK) has the highest NPS among banks; HUK-COBURG (Germany) leads auto and home insurers; and Toyota (UK) and Hyundai (UK) tie for the highest NPS among auto manufacturers.

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