Trends Report

Net Promoter Rankings, 2021 (Europe)

2021 NPS Results For 100 Brands From Banking, Auto And Home Insurance, And Auto Manufacturing In France, Germany, Italy, Spain, And UK

June 2nd, 2022
With contributors:
Martin Gill , Michelle Yaiser , Zaklina Ber , Rachel Birrell


This report shares the 2021 Net Promoter Score℠ (NPS) and industry rankings for 100 brands in three industries operating across France, Germany, Italy, Spain, and the UK. The rankings show that Monzo (UK) has the highest NPS among banks; HUK-COBURG (Germany) leads auto and home insurers; and Toyota (UK) and Hyundai (UK) tie for the highest NPS among auto manufacturers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.