Landscape Report

Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022

Forrester’s Overview Of 33 Customer Experience Strategy Consulting Practices

February 23rd, 2022
With contributors:
Brian Mukasa , Harley Manning , Shayna Neuburg


You can use customer experience (CX) strategy consulting to identify customer problems, develop a plan to profitably solve those problems, and build the necessary CX infrastructure. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. CX professionals should use this report to understand the value they can expect from a CX strategy consulting practice and to select one based on size and capability.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.