Landscape Report

Now Tech: CX Strategy Consulting Services In Asia Pacific, Q3 2021

Forrester’s Overview Of 17 Customer Experience Strategy Consulting Service Providers In Asia Pacific

August 9th, 2021
With contributors:
Frederic Giron , Min Say , Bill Nagel

Summary

Customer experience (CX) professionals can engage CX strategy consulting service providers in Asia Pacific (APAC) to identify lucrative CX improvement opportunities, create a roadmap to capture those opportunities, and build sustainable infrastructure to power their transformation into a customer-obsessed organization. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, capability, geographic presence, and vertical market focus. CX pros should use this report to understand the value they can expect from a CX strategy consulting service provider in APAC and to select one based on size and functionality.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.