Landscape Report

Now Tech: Digital Operations Platforms, Q2 2022

Forrester’s Overview Of 20 Digital Operations Platforms Providers

May 17th, 2022
With contributors:
Linda Ivy-Rosser , Anna Garik , Madison Bakalar

Summary

You can use digital operations platforms (DOPs) to adapt product and service offerings to match current needs; account, bill, and measure the success of new (and old) business lines; and empower employees through automation, AI, and new interfaces. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. DOP decision-makers should use this report to understand the value they can expect from a digital operations platforms provider and to select one based on size and functionality.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.