You can use digital operations platforms (DOPs) to adapt product and service offerings to match current needs; account, bill, and measure the success of new (and old) business lines; and empower employees through automation, AI, and new interfaces. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. DOP decision-makers should use this report to understand the value they can expect from a digital operations platforms provider and to select one based on size and functionality.