Landscape Report

Now Tech: Digital Operations Platforms, Q2 2022

Forrester’s Overview Of 20 Digital Operations Platforms Providers

May 17th, 2022
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
George Lawrie, Vice President, Principal Analyst
George Lawrie Vice President, Principal Analyst
With contributors:
Linda Ivy-Rosser , Anna Garik , Madison Bakalar

Summary

You can use digital operations platforms (DOPs) to adapt product and service offerings to match current needs; account, bill, and measure the success of new (and old) business lines; and empower employees through automation, AI, and new interfaces. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. DOP decision-makers should use this report to understand the value they can expect from a digital operations platforms provider and to select one based on size and functionality.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.