Data Overview Report

OMS Decision-Makers Are Moving To Modularity But Prefer A Single Vendor

The State Of Order Management Systems, 2025

 and  two contributors
May 13, 2025

Summary

To understand how business users are thinking about the relationship between their order management system (OMS) and their business priorities, we analyzed data from Forrester’s Industry- And Customer-Supporting Software Survey, 2025. This report highlights vendor management, software spending, and strategic challenges that the survey identified. Business leaders should use this data report to learn how their peers plan to adopt OMS in the future and use this information to guide their own strategies.

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