Trends Report

One-Third Of Those Ages 14 And Older In The UK Will Use Virtual Visits For Healthcare Needs In 2020

June 29th, 2020

Summary

Forrester expects a sustained rise in virtual care visits, with up to 20 million across the UK in 2020. Approximately one in three of those ages 14 and older in the UK will seek virtual care, with one-third of those visits for mental health support. To enable successful deployment of virtual care in the UK, address consumers’ concerns about quality, privacy, and accessibility that have a direct effect on adoption and retention.

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