Trends Report

Optimize Cross-Organizational Content- And Process-Rich Apps For Construction And Engineering Firms

February 19th, 2021
With contributors:
Daniel Hong , Hailey Colin


AD&D pros in the construction and engineering sector must be ready to lead initiatives to modernize content and process management platforms. Prepare to deliver new applications designed to drive cross-organizational process optimization. Digital-first work habits are coming to the forefront due to COVID, but view COVID as a forcing function toward a new normal. External stakeholders — contractors, partners, suppliers, architects, and clients — are now active participants in content-rich business processes. Strict regulatory compliance brings unique complexity to application delivery due to the specific requirements associated with construction. Workflows can span enterprise boundaries with a content microprocess, such as an action to request files, upload documents, or grant authenticated access to secure repositories. To learn more about content-rich processes that include external participants, set up an inquiry.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.