To understand how business users are thinking about order management system (OMS) software solutions and the market, we analyzed data from Forrester’s Software 1 Survey, 2023, which asked software decision-makers from around the world detailed questions about their overall OMS strategy. This report highlights tech adoption, budgets, and the trend toward software-as-a-service (SaaS) models for OMS solutions. Tech strategists and business leaders can use it to understand the current state and trajectory of the OMS software market.