Trend Report

Pick The Right Location Technologies To Support Customer Experience And Operational Initiatives

Hint: Beacons Aren't Always The Answer

 and  four contributors
Feb 04, 2016

Summary

To provide differentiating, personalized experiences for customers and improved profit margins, many executives are looking to beacons. However, for infrastructure and operations (I&O) professionals seeking to help complement a business strategy with the right technology, there's a broad array of location technologies that provide tools and insight to improve the customer life cycle beyond surface-level engagement. In this report, Forrester guides I&O pros through the process of selecting the right wireless location technology for a business scenario.

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