Case Study

Pitney Bowes: Driving Change Through Internal Communications

January 1st, 2018


When companies undergo a major transformation, internal communications takes a leading role in helping employees understand and embrace the change. It’s also important to ensure that information is available in a form that is convenient for employees to access. Pitney Bowes launched a new intranet that can be accessed by all employees to review information in context of job role, location, device, and language. In this Select Practice, we look at how Pitney Bowes is implementing an internal communications strategy to support an organizational transformation, using an employee-centered approach supported by digital communications technologies.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.