Case Study

Pitney Bowes: Driving Change Through Internal Communications

January 1st, 2018
Ian Bruce, VP, Principal Analyst
Ian Bruce VP, Principal Analyst

Summary

When companies undergo a major transformation, internal communications takes a leading role in helping employees understand and embrace the change. It’s also important to ensure that information is available in a form that is convenient for employees to access. Pitney Bowes launched a new intranet that can be accessed by all employees to review information in context of job role, location, device, and language. In this Select Practice, we look at how Pitney Bowes is implementing an internal communications strategy to support an organizational transformation, using an employee-centered approach supported by digital communications technologies.

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