Summary
Trailing a year's worth of economic challenges for businesses and consumers alike, the recession has hit — hard. While many undoubtedly look to curb spending and get the most from assets already in hand, field service organizations will be in the spotlight. To make the most out of this diamond opportunity in the rough, field service organizations must stay abreast of how business levers are being manipulated in this economy and jump on the dominant trends in 2009 that will further stratify the success of leading and lagging field service organizations.
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