Vision Report

Power Your Business With Platforms And Partners

Apply Adaptive, Creative, And Resilient Strategies For Future Fit Customer-Facing Tech

August 9th, 2022

Summary

As digital leaders seek to accelerate business results and become adaptive and resilient to the tumultuous market, they must select and scale their platforms and partners strategically. Innovative tech teams must focus on evaluation, selection, and partnership processes that prioritize a future fit ecosystem. Platforms (software) and partners (vendors) that align with the future state of the business are a better fit than historic “we can make it do what we need for now” selection. This report explains how digital leaders can successfully select and manage the platforms and partners that power their future fit customer-facing tech strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.