Predictions Report

Predictions 2020: Invest In Virtual Care To Meet Soaring Patient And Member Demand In 2020

April 2nd, 2020

Summary

Consumers avoid traditional care — it’s inconvenient, expensive, and scarce. Forrester predicts that virtual care visits will exceed 1 billion in 2020 due to the COVID-19 pandemic, ongoing care management, mental health needs, and the 2020 flu season. Economic and clinical forces will drive more virtual care enrollment. HCOs that don't deliver virtual care will face customer attrition.

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