Trends Report

Prepare For The Coming Automation Convergence

December 2nd, 2020
With contributors:


The COVID-19 pandemic has created fertile ground for automation adoption. Our automation paradigms are fragmented, however, and need a rethink as we move ahead. By 2024, today’s diverse automation options will co-evolve and converge into features within existing ISV suites or into broad platforms that combine digital workers and event-based and integration-centric orchestration. Use cases will widen and deepen to include greater leverage of AI and to extend into the real world through integration of physical robotics endpoints into business processes. Technology leaders gearing for the wave of automation should review our portfolio of emerging technology research to inform their approach and schedule an inquiry with our analysts for additional guidance.

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