Trends Report

Q&A: Decoding Hong Kong’s Digital-Only Banks — Mox Bank

July 7th, 2022
With contributors:
Frederic Giron , Tom Mouhsian , Zhi-Ying Barry , Tianchen Feng , Bill Nagel

Summary

Mox Bank, a virtual bank backed by Standard Chartered in partnership with HKT, PCCW, and Trip.com, launched in Hong Kong in September 2020. It has since acquired more than 300,000 customers and achieved some of its early goals to bring brand-new banking experiences to customers. Digital strategy leaders at banks can use this report — the fifth in a series about Hong Kong digital banks — to understand Mox Bank’s vision, strategy, business model, and future roadmap.

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