Business Case Report

Quantifying The Business Value Of SaaS

February 4th, 2022
With contributors:
Stephanie Balaouras , Kara Wilson , Alessia Stewart , Madison Bakalar


As firms look to replace old legacy solutions with modern digital platforms to drive business agility and customer outcomes, they typically consider software-as-a-service (SaaS) solutions. This report looks at the longer-term financial and business impact of replacing an on-premises solution with SaaS, using the shift from enterprise resource planning (ERP) to a digital operations platform (DOP) as an example.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.