Quantifying The Business Value Of SaaS

February 4th, 2022
With contributors:
Stephanie Balaouras, Kara Wilson, Alessia Stewart, Madison Bakalar


As firms look to replace old legacy solutions with modern digital platforms to drive business agility and customer outcomes, they typically consider software-as-a-service (SaaS) solutions. This report looks at the longer-term financial and business impact of replacing an on-premises solution with SaaS, using the shift from enterprise resource planning (ERP) to a digital operations platform (DOP) as an example.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.