Summary
New actors — partners, clients, and citizens — are now stakeholders in information governance (IG) strategies for customer-obsessed enterprises. Enterprise architects and their peers in security, legal, compliance, and business functions must step up their collaboration to deliver on policies that serve enterprise objectives. Senior technology and business managers are reshaping traditional information management roles to rethink governance programs. This report outlines Forrester’s perspective on information governance in the age of the customer.
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