Delivering a differentiated customer experience (CX) relies on the integrity and resilience of your supply chain. In the face of mounting risks, global uncertainty, and changing preferences and expectations of customers, partners and investors, supply chains must be able to better anticipate risk, recover from unplanned disruption, and pivot to seize new opportunities. This report shows CIOs and supply chain leaders how to build an effective supply chain risk management strategy by balancing just-in-time efficiency with just-in-case resilience.