Summary
Business and technology leaders are moving away from shared services. Why? While shared services remain essential, they’re often too slow and unresponsive to meet the needs of the modern business. Shared service owners must adopt a more customer- and outcome-centric approach, treating their services as a product that they continuously improve through new design, management, and measurement techniques. This report details how the rise of platform teams is revitalizing shared services by applying product management principles and delivering on expectations of the business.
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