Trends Report

Revitalize Shared Services With Platform Teams

Apply Product Management Principles To Infrastructure And Operations

January 10th, 2024
Julie Mohr, Principal Analyst
Julie Mohr Principal Analyst
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Charles Betz , Alvin Nguyen , Madeline Cyr

Summary

Business and technology leaders are moving away from shared services. Why? While shared services remain essential, they’re often too slow and unresponsive to meet the needs of the modern business. Shared service owners must adopt a more customer- and outcome-centric approach, treating their services as a product that they continuously improve through new design, management, and measurement techniques. This report details how the rise of platform teams is revitalizing shared services by applying product management principles and delivering on expectations of the business.

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