Summary
Organizations are broadly accelerating automation. Some form automation strike teams or centers that specialize in automation areas, including conversational intelligence for customer self-service, robotic process automation (RPA), intelligent automation (IA) for finance and accounting, or automation for factories. Regardless of their focus, these teams have one thing in common: the need for automation architects. Successful automation requires the right technology applied to the right use case, with capable infrastructure and applied shared service principles. This report provides a ready-made job description to guide and attract the right talent.
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