Trends Report

RPA Operating Models Should Be Light And Federated

A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future

August 18th, 2017
With contributors:
Alex Cullen , Madeline King , Sam Bartlett


Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking guidance on the best operating model for RPA to deliver long-term value to stakeholders. This report synthesizes leading approaches and includes a 10-point control framework that ensures that business-led automations meet the technology organization's control and infrastructure criteria. We also provide a guide to RPA service providers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.