Each year, Forrester predicts what lies ahead for cloud in the year to come. But have our predictions for infrastructure and operations (I&O) professionals for 2020 proven true? This report holds the prediction makers — us — accountable by assessing each prediction against what actually happened in 2020. The global pandemic shocked businesses the past year by posing unforeseen challenges. Some initiatives accelerated; others were delayed. Scoring our predictions for 2020 wasn’t easy.