Trends Report

SME Banking Will Progress From Walled Gardens To Marketplaces

January 17th, 2020

Summary

Banks can’t rely on high switching costs to hold onto small- and medium-sized enterprise (SME) clients much longer. Opening SME financial services will remake the entire value chain. Don’t try to become a platform for SME services just because it sounds cool. Most banks will either build marketplaces or deliver services; some will do both.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.