This report highlights the findings from Forrester’s Q4 Tech Pulse Survey, 2024, with insights from IT/technology decision-makers at global organizations. The data reinforces the narrative that improving effectiveness and employee throughput is of utmost importance. However, AI, generative AI (genAI), and improved analytics are playing more prominent roles. Automation and predictive analytics come together to improve IT resilience and drive enterprise efforts such as AI for IT operations (AIOps). Read this report to understand what AI and genAI’s impact will be and how you can elevate your IT operations with capabilities that underpin AIOps.