Infrastructure and operations (I&O) pros whose firms seek to deploy smart, connected products for customers or deliver internet-of-things (IoT)-enhanced processes are looking to IoT software platforms to simplify the process of connecting, controlling, and capturing insights from IoT-enabled devices and to support the development of solutions. This report identifies 10 best practices that we've encountered from early pioneers to help I&O pros successfully identify, select, and implement IoT software platforms.