Data Overview Report

The Australia Government CX Index Rankings, 2024

How Australian Government Agencies Drive Mission Success With The Quality Of Their Customer Experience

May 24th, 2024
Riccardo Pasto, Principal Analyst
Riccardo Pasto Principal Analyst
With contributors:
Rick Parrish , Chiara Bragato , Bill Nagel

How customers perceive an organization influences their willingness to work with it and speak positively about it, as well as how likely they are to forgive its missteps. This report reveals the scores of 10 government agencies in Australia that Forrester analyzed as part of the 2024 Customer Experience Index (CX Index™) study. It identifies the types of experiences that customers prefer and the drivers and emotions that affect mission success the most.

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