Summary
How customers perceive an organization influences their willingness to work with it and speak positively about it, as well as how likely they are to forgive its missteps. This report reveals the scores of 11 government agencies in Australia that Forrester analyzed as part of its 2025 Customer Experience Index (CX Index™) study. It identifies the types of experiences that customers prefer and the drivers and emotions that affect mission success the most.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).