Summary
Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many questions concern COE goals, key roles, and organizational structure. Other questions relate to specific work tasks, tools, and standards required for an effective BPM COE. These I&KM pros also want to know what business processes they should focus on for transformation. Forrester has synthesized the top five questions and provided answers based on industry best practices.
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