Best Practice Report

The Building Blocks Of A Successful Agile Knowledge Management Practice

June 28th, 2023
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
Julie Mohr, Principal Analyst
Julie Mohr Principal Analyst
With contributors:
Glenn O'Donnell , Hannah Murphy

Summary

Knowledge managers agree that the right knowledge, delivered at the right time in the service provisioning and resolution process, is critical to a successful interaction. But organizations struggle to tame the volume of corporate knowledge in silos. This report defines four key agile knowledge management building blocks for knowledge managers and describes more than 20 best practices to consider during your adoption journey.

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