Three dimensions — devices, platforms, and channels — define how people connect to the internet. That’s a big change from when internet speed and device type were the only factors defining how connected consumers were. To serve customers wherever they are in today’s complex ecosystems, digital business professionals must take a fresh look at how those customers connect as they craft their technology and platform portfolios. This report uses Forrester’s updated 3D connected consumer model to help you understand how your customers in Australia access internet services.