Data Overview Report

The Canada Luxury Auto Manufacturers CX Index Rankings, 2024

How Canadian Luxury Auto Manufacturers Earn Loyalty With The Quality Of Their Customer Experience

September 19th, 2024
James McQuivey, PhD, VP, Research Director
James McQuivey, PhD VP, Research Director
With contributors:
Rick Parrish , Emanuella Santos , Shayna Neuburg

We reveal the scores of three Canadian luxury auto manufacturers that we analyzed as part of Forrester’s Customer Experience Benchmark Survey, 2024. We also identify the types of experiences that customers prefer and the drivers and emotions that effect loyalty the most.

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